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Terms & Conditions

Terms & Conditions - Clients

 

Please carefully read all the terms and conditions 

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  1.      The client will be fully responsible for complying with licencing laws in relation to driving a vehicle. It is the client’s responsibility to ensure their licence enables them to legally drive the type of tuition vehicle supplied. The client must inform the trainer of any changes in circumstances regarding their driving licence.

  2. ​       It is the client’s responsibility to ensure they are in a fit and legal state to drive before entering the tuition vehicle. The trainer has the right to refuse entry to the vehicle if they feel that the client is not in a legal or fit state to drive. This will count as a loss of tuition fee.

  3. ​      The client should dress and behave in an appropriate manner for a driving lesson. If the trainer views the clothing (including footwear) or behaviour is not appropriate for said driving lesson. The trainer has the right to terminate the lesson or refuse entry to the tuition vehicle.​

  4.        Cancelation of the lesson by the client must be done 24 hours before the lesson start time, or a cancellation fee will be charged. This will be a full lesson fee or half lesson fee if the lesson can be rearranged. There will be no charge for lesson cancelled before 24 hours of the lesson star time.​

  5.        If the lesson is terminated by the trainer on their own part, then a refund will be given for any time left on the lesson if that time can not be added to a later lesson. It is the client’s responsibility to make sure this is recorded on their appointment card.​

  6.       The lesson fee is to be paid before the start of the lesson and is non refundable if the lesson is terminated by the trainer due to infringement of any terms or conditions made by the client during the lesson.  â€‹

  7.       Lessons are charged by the session. sessions durations are: 1 hour. 1.5 hours. 2 hours. If more than 2 hours add hourly rate for each extra required. Prices are subject to change with a 7 days’ notice.

  8. ​      Any items of propriety brought into the training vehicle that is owned by the client is the clients responsibility to make sure it is safe. The trainer is not responsible for any damage, loss or theft of that property that may occur during the lesson.​

  9.       It is illegal to use any mobile telecommunication devise whilst in charge of a motor vehicle. This includes the trainer. No devise can be used by either the client or trainer whilst the engine is in ignition mode. To do so would be an infringement of the road traffic act. For this reason, mobile phones must not be used by the client unless directed to do so by the trainer in accordance with the road traffic act. A clients mobile phone should be switched to silent, aeroplane mode or turned off before the start of the lesson.

Terms and conditions - Trainer responsability

  1.          It is the trainer’s and companies’ primary objective to deliver a high standard of tuition and promote It a safe driving environment that is conducive to road safety. To do this the trainer may have to take some form of physical control over the vehicle.

  2.         The trainer and company will be not responsible for mistakes made by the pupil that result in damage, injury, or death to a third party during the lessons due to client not complying with trainer’s guidance /instruction or acting reckless and with negligence Or when under instruction from a third party or after passing a driving test or on completion of any driving course.

  3.        The trainer will always act and dress in a professional manner.

  4.        Lessons are to always inclusive and non-discriminatory. 

  5.        The trainer will ensure that the tuition vehicle is maintained to a high level and complies with current government and legal guidelines and requirements. But The trainer or company cannot be held responsible for any cancelation or termination of the lesson due mechanical failure or faulty part of the vehicle. (See 6 termination of lessons by instructor) Nor Can the trainer or company be held responsible for cancellation of test made by the DVSA. A full lesson fee will still be charged. That charge will be calculated for the time before the test and the time to return the client to the agreed drop off point.  

  6.         If the lesson is terminated by the trainer on their own part, then a refund will be given for any time left on the lesson if that time cannot be added to a later lesson. It is the client’s responsibility to make sure this is recorded on their appointment card.  

  7.        Lesson starts and end times are approximate due to local traffic conditions. Whilst every effort is made to arrive at the booked time we would ask clients to allow for an earlier or later start time on some occasions. If a trainer is going to be more than 15 minuets late for the lesson, they will make every legal effort to contact you.

  8.        Driving tests booking must be agreed by both the trainer and client. Any reasonable guidance to postpone a test should be complied with.

  9.        Complaints will be dealt with in accordance with DVSA guidelines and instructors code of practice. Note. A trainer can terminate tuition at any time in the interest of road safety.

  10.                                                                                    

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